Remote technical guidance
Diagnostic checks, operating guidance or a remote technical session.
Request technical support
When the unexpected happens, we do everything we can to get you moving again
Submit the chassis number, fault details and evidence to start remote diagnosis, technical guidance or warranty review through one support contact.
- One clear support entry
- A named after-sales contact
- A visible next step
- A documented solution path
Possible support and resolution paths
Repair plan and instructions
A recommended repair procedure, required tools, checks and confirmation method.
Part reshipment or replacement
If applicable, the required component may be resent, replaced or otherwise handled under the agreed solution.
Another agreed remedy
A documented alternative may be proposed based on the diagnosis, location and warranty decision.
Support after warranty
Technical guidance can still be requested after the warranty period. Parts, transport, labour or external service costs may be quoted separately where applicable.
Provide the information needed for diagnosis
Warranty coverage at a glance
When warranty starts
The start date is set by your sales contract — commonly the shipment, delivery or commissioning date, depending on the terms agreed for your order. Check the contract for your order, or ask your after-sales contact to confirm which date applies to your chassis number.
Warranty period
The applicable period is stated in your sales contract. It is not a single figure across the range: the trailer structure, bought-in assemblies such as axles, brakes and suspension, and consumable items each follow their own term, and supplier components follow their maker's warranty. Your contract and the supplier documents supplied with the unit are the record.
What may be covered
- Verified manufacturing defects
- Workmanship issues within the agreed scope
- Applicable supplier-component warranty
- Other items expressly included in the sales contract
Common exclusions
- Normal wear and consumable parts
- Overload, misuse or operation outside the agreed application
- Inadequate maintenance
- Accident or external damage
- Unauthorized modification or repair
- Failure to provide information required for assessment
Final coverage is determined by the applicable sales contract and warranty terms.
What happens after you submit a case
- 01
Case received
Your submission reaches the after-sales desk and a contact is assigned to it.
- 02
Information confirmed
The submitted chassis number, photographs, video and fault information are reviewed against your build record.
- 03
Remote diagnosis
The after-sales contact may request checks, measurements, a video call or additional evidence.
- 04
Recommended action
You receive an operating instruction, repair plan, local inspection request or another technical next step.
- 05
Warranty review, if applicable
If a warranty claim is submitted, the available evidence and applicable terms are reviewed before a decision is made.
- 06
Solution and confirmation
The agreed solution is carried out and the result is confirmed with you before the case is closed.
Know who to contact and what happens next
After-sales channels
- After-sales email
- trailer-manufacturer@outlook.com
- Phone
- +86 537 7608808
- Factory time zone
- China Standard Time (UTC+8)
You can submit the form at any time. A person answers during factory business hours in the time zone above, so a message sent overnight in your market is picked up the following working day here.
Response sequence
- Message received
- Case logged with your chassis number
- After-sales contact assigned
- Diagnostic next step
- Status update
A first response is not a resolution time: it means your case has been read and the next step named.
Already in contact with us?
Reply on your existing email or WhatsApp thread rather than sending a new form — it keeps the history with your case. If you no longer have the thread, write to the after-sales address quoting your chassis number.
After-sales questions
What information is required for remote diagnosis?
The chassis number, the trailer model, a description of the fault and the conditions it appeared under, plus photographs of the affected area and a wide shot showing where it sits on the trailer. Video with sound helps when the problem is a noise, a leak or intermittent. Anything missing will be requested in the first reply.
When does the warranty period begin?
On the date set by your sales contract — commonly the shipment, delivery or commissioning date, depending on the terms agreed for your order. Because it is a contract term rather than a single company-wide rule, check the contract for your order or ask your after-sales contact to confirm which date applies to your chassis number.
Does submitting a claim mean the issue is automatically covered?
No. A claim opens a review. The available evidence is assessed against the terms of your sales contract and, where a bought-in assembly is involved, the supplier's warranty. Coverage is confirmed or declined after that review, with the reason given.
What should I do if the trailer may be unsafe to operate?
Stop using it, keep it loaded no further, and select No or Unsure in the safety question on the form. Say in the description what makes you doubt it — brakes, a structural crack, a wheel or coupling. Do not attempt a repair that would disturb the evidence before the engineer has seen photographs, unless it is needed to make the vehicle safe.
Can I still request technical support after the warranty expires?
Yes. Technical guidance can be requested at any point in the vehicle's life through the same entry. Where parts, transport, labour or an external service are needed, those costs may be quoted separately.
What happens if a replacement component is required?
The component is identified against your build record, so what is sent matches what was fitted. Whether it is supplied under warranty, under a supplier's warranty or quoted follows the review. Dispatch route, packing and fitting instructions are confirmed with you before it ships.
Start an after-sales case