Frequently Asked Questions

Send cargo type and density, target payload, route and road condition, tractor details, loading method and destination registration market. Missing items can be closed with the engineer before drawing approval.

Yes. We verify load rating, interfaces, local service availability and lead time before the brand and model are written into the specification.

Production is released after the commercial terms, technical specification and required drawings are approved according to the contract. A catalogue page is not a production instruction.

Yes. The inspection scope, hold points, report format and access arrangements should be agreed before production so they can be included in the quality plan.

Depending on unit dimensions and route, preparation can cover RoRo, containerised CKD or SKD, and breakbulk. The selected method is confirmed before packing work begins.

We provide factory release, loading records and the transport documents available under the agreed Incoterm. Live vessel or carrier tracking remains with the nominated forwarder or carrier.

Provide the chassis and order numbers, failure description, operating load, mileage, overall photographs, close-ups and relevant measurements. Do not dismantle the failed area before the engineer confirms what must be recorded.

No. Brake linings, seals, lamps and tyres are consumables. Supplier components follow their maker's terms, while frame and structural weld claims are reviewed under the sales contract.

We start with the chassis or order number and check the original bill of materials. A supplier part number, clear photographs and key dimensions are used to resolve any production variation.

No. Availability depends on the exact brand, model, quantity and whether the item is fabricated. We confirm identification first, then quote availability, packing and dispatch options in writing.